Term and Conditions

Welcome to Equi Guard Horse Shop – where equestrian excellence meets premium craftsmanship. These Terms govern your use of horsegearpro.com and all transactions with us. By accessing our site or purchasing our performance-driven horse equipment, you agree to these conditions.

1. Our Commitment to Equestrian Professionals

Equi Guard Horse Shop caters to discerning riders, trainers, and stable managers who demand technical precision in equestrian equipment. Our products are engineered for competitive and recreational riders who value:

• Anatomically designed performance gear
• Premium materials for durability
• Technical features supporting horse welfare

2. User Responsibilities

2.1 Account Integrity

When creating an account, you must:

• Provide accurate contact and shipping information
• Maintain password confidentiality
• Promptly update any changes to your details

2.2 Purchase Obligations

By placing an order, you confirm:

• You’re authorised to use the payment method
• All provided information is complete and correct
• You understand international customs may apply

3. Product Specifications

3.1 Equipment Descriptions

We take pride in accurate product representations including:

• Technical specifications for bridles and horse boots
• Material composition of rugs and bandages
• Sizing charts with measurement guides

3.2 Custom Work

Our Bridlework Collection involves handcrafted pieces where:

• Lead times vary based on complexity
• Design modifications require written approval
• Personalised items are non-returnable

4. Order & Payment Terms

4.1 Contract Formation

Your order represents an offer to purchase. We accept by:

• Issuing an order confirmation email
• Processing payment (Visa/MasterCard/JCB/PayPal)
• Dispatching your equipment

4.2 Pricing Structure

All prices are in GBP and include VAT where applicable. We reserve the right to:

• Adjust prices for material cost changes
• Correct pricing errors (even after order confirmation)
• Apply promotional conditions to qualifying orders

5. Shipping Policy

5.1 Processing Timeline

Orders ship within 1-2 business days (excluding weekends/holidays). Delivery estimates:

Service	Carrier	Cost	Delivery Window
Standard	DHL/FedEx	£12.95	10-15 business days
Free Shipping	EMS	Orders >£50	15-25 business days

5.2 International Considerations

Customers outside the UK acknowledge:

• Potential customs delays beyond our control
• Responsibility for import duties/taxes
• Shipping restrictions to Asia/remote regions

6. Returns & Exchanges

6.1 Standard Returns

Our 15-day policy requires:

• Email request to [email protected] within 15 days of delivery
• Original packaging/tags for all returnable items
• Customer-paid return shipping (except exchanges)

6.2 Non-Returnable Items

For hygiene/safety reasons, we cannot accept returns on:

• Fly masks/veils and grazing muzzles
• Custom bridlework and personalised items
• Used or damaged equipment (unless defective)

7. Intellectual Property

The Equi Guard brand and all website content including:

• Product designs/patterns in our Matching Set Collection
• Photography of equipment and packaging
• Instructional content about proper gear use

are protected under UK and international copyright laws. Unauthorised commercial use constitutes infringement.

8. Liability Limitations

8.1 Product Use

While our equipment meets industry safety standards, you agree:

• To inspect all gear before use
• Proper fitting is the rider’s responsibility
• We’re not liable for improper use or maintenance

8.2 Website Operation

We strive for uninterrupted service but cannot guarantee:

• 100% availability due to necessary maintenance
• Complete immunity from technical issues
• Third-party service reliability (e.g., payment processors)

9. Dispute Resolution

Any concerns shall be addressed through:

1. Direct communication with our equestrian specialists
2. Mediation (if required) under English law
3. Legal proceedings in Oxford courts as last resort