At Equi Guard Horse Shop, we combine our passion for equestrian excellence with premium service standards. Our shipping and returns policies are designed with the same precision we apply to crafting our performance-driven horse equipment.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and public holidays). You’ll receive an email confirmation with tracking information once your order ships.
Shipping Methods & Delivery Times
Standard Shipping (£12.95):
– Carrier: DHL or FedEx
– Delivery Time: 10-15 business days after dispatch
Free Shipping (Orders over £50):
– Carrier: EMS
– Delivery Time: 15-25 business days after dispatch
Note: Delivery times are estimates and may vary based on destination and customs processing. We cannot guarantee delivery dates for international shipments.
International Shipping
We ship worldwide (excluding Asia and certain remote regions). International customers are responsible for any applicable customs duties, taxes, or fees imposed by their country.
Returns & Exchanges
Our 15-day return policy reflects our confidence in the quality of our technical equestrian equipment. Below is our streamlined process designed for performance-focused riders:
Return Process
- Initiate Your Return
Email [email protected] within 15 days of delivery with:- Subject: “Return Request – [Your Order Number]”
- Product name(s) and reason for return
- Your preferred resolution (refund/exchange/store credit)
- Receive Authorization
Within 1 business day, we’ll:- Confirm eligibility
- Provide a Return Merchandise Authorization (RMA) number
- Send detailed return instructions
- Package Your Items
Include all original packaging, tags, and accessories. Securely package to prevent transit damage. - Ship Your Return
Choose your shipping method:- Standard Return: Ship via your preferred carrier (customer pays return shipping)
- Free Exchange: Use our pre-paid label (conditions apply)
Refund Processing
Timeline:
– Inspection: Completed within 3 business days of receipt
– Processing: Refunds initiated within 2 business days after approval
– Credit to Account: 5-10 business days (varies by financial institution)
Refund Methods:
– Original payment method (Visa, MasterCard, JCB, or PayPal)
– Store credit (issued immediately via email)
Exchange Process
For size exchanges or alternative products:
- Follow standard return procedure
- Specify desired exchange item in your request
- New item ships once return is received
- Price differences will be reconciled
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Fly Masks & Fly Veils (intimate fit requirements)
- Grazing Muzzles (hygiene considerations)
- Custom Bridlework (made-to-order pieces from our Bridlework collection)
- Personalized Items (any equipment with custom engraving or monogramming)
Damaged or Defective Items
Contact us immediately with photos of the issue. We’ll arrange expedited replacement at no cost (return shipping for defective items is always free).
International Returns
Customers outside the UK may be responsible for return shipping costs and applicable customs duties. We recommend using tracked, insured shipping for international returns.
Contact Our Equestrian Specialists
For shipping or returns assistance with your performance equipment:
Email: [email protected]
Postal: Equi Guard Horse Shop, 66 Cornmarket St, Oxford, GB OX4C 5MG
This policy reflects our commitment to serving serious equestrians with the same attention to detail we apply to our premium horse equipment.