At Equi Guard Horse Shop (“we”, “us”, or “our”), we are committed to protecting the privacy and security of our performance-focused equestrian customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website horsegearpro.com or purchase our premium equestrian equipment.

1. Information We Collect

We collect information to provide our professional services and enhance your experience:

  • Personal Identification Information: Name, email address, shipping/billing address, phone number, payment details (processed securely through our PCI-compliant systems)
  • Professional Details: Stable/business name (for corporate accounts), competition affiliation (when relevant to orders)
  • Transaction Information: Purchase history, product preferences (e.g., Matching Set Collection selections), shipping preferences
  • Technical Data: IP address, browser type, device information, browsing patterns on our site
  • Communication Records: Correspondence with our equestrian specialists via email or contact forms

2. How We Use Your Information

We employ your data with the same precision we apply to our technical equestrian gear:

  • Process transactions and ship performance equipment worldwide (excluding some remote regions)
  • Provide customer support tailored to professional riders and stable managers
  • Improve our product offerings and technical specifications based on professional usage patterns
  • Send order confirmations and shipping notifications with military-grade security
  • Prevent fraud and enhance payment security (256-bit SSL encryption)
  • Communicate about new season rugs, competition gear, or bridlework innovations (with consent)

3. Data Sharing and Disclosure

We treat your data with the same discretion expected by competitive equestrians:

  • Service Providers: Trusted partners for payment processing (Visa/MasterCard/PayPal), shipping, and IT security – all held to strict confidentiality agreements
  • Legal Requirements: When necessary to comply with laws or protect our business interests
  • Business Transfers: In the event of merger or acquisition, with appropriate privacy protections
  • Never: Sold to third-party marketers or data brokers

4. International Data Transfers

As we serve equestrians globally (excluding some regions), data may be transferred internationally using GDPR-compliant mechanisms for European customers and appropriate safeguards for all others.

5. Data Security

We secure your data with the same rigor as our competition-grade equipment:

  • PCI DSS compliance for all payment processing
  • Enterprise-grade encryption (256-bit SSL)
  • Regular security audits and penetration testing
  • Limited employee access on a need-to-know basis
  • Secure data centers with physical access controls

6. Your Rights

Professional equestrians deserve control over their data:

  • Access: Request copies of your personal data
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request erasure under certain circumstances
  • Restriction: Limit how we use your data
  • Objection: Opt-out of certain processing
  • Portability: Receive your data in a structured format
  • Withdraw Consent: For marketing communications at any time

To exercise these rights, contact our Data Protection Officer at [email protected].

7. Cookies and Tracking Technologies

We use these tools with the precision of a master saddler:

  • Essential Cookies: Necessary for secure checkout and account functionality
  • Performance Cookies: Help us improve site performance for busy professionals
  • Functional Cookies: Remember preferences (e.g., currency selection)
  • Marketing Cookies: Used with consent to show relevant product information

Manage preferences via your browser settings or our cookie consent tool.

8. Policy Updates

We may update this policy as we innovate our products and services. Significant changes will be communicated to our valued customers.

9. Contact Us

For privacy inquiries or technical equipment questions:

Equi Guard Horse Shop
Data Protection Officer
66 Cornmarket St, Oxford, GB OX4C 5MG
Email: [email protected]

This Privacy Policy reflects our commitment to serving serious equestrians with integrity, both in our products and data practices.