FAQ

We specialise in high-quality technical equestrian equipment including bridles (particularly Albion bridles), horse boots, bandages, rugs, and complete matching sets. Our collection is curated for performance-focused riders who demand competition-ready gear.

As specialists in technical equipment, we understand the specific needs of performance gear. All products undergo thorough quality checks before dispatch, with particular attention to proper packaging – for example, Albion bridles are carefully packed to maintain their shape, and carbon air boots receive protective wrapping to preserve their shock absorption.

Yes, we have a dedicated Matching Set Collection where you can find coordinated equipment designed to arrive together for immediate use. These sets are particularly popular with competition riders who value aesthetic consistency.

We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are processed securely.

All express shipments with DHL or FedEx include full tracking information. For free standard shipping via EMS, basic tracking is available. You’ll receive tracking details via email once your order is dispatched.

To change or cancel your order, please contact us immediately at [email protected]. We process orders quickly (within 1-2 business days), so we may not be able to modify orders that have already entered the packing process.

We offer two shipping methods:

Express Shipping: £12.95 flat rate via DHL or FedEx (10-15 days after dispatch)
Free Standard Shipping: Free on orders over £50 via EMS (15-25 days after dispatch)

Please note delivery to some Asian and remote locations may require additional time or incur extra charges.

All orders undergo quality checks and professional packing within 1-2 business days before dispatch. This ensures your equestrian equipment arrives in perfect condition.

Yes, we ship globally to riders, trainers, and stable managers worldwide. However, please note that customers outside the UK are responsible for any applicable customs duties or taxes, which will be calculated by your local customs office.

We offer a 15-day return window from the delivery date for unused items in their original packaging. To initiate a return, please contact our customer care team at [email protected].

In the rare event that your performance gear arrives damaged, please contact us immediately with photos of the damage. As specialists in technical equestrian equipment, we take particular care with packaging, but will resolve any issues promptly.

Yes, we can arrange exchanges within our 15-day return window. Please contact our Oxford team for assistance with sizing, especially for technical equipment like boots or bridles where fit is crucial for performance.